You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice which shall be governed by the terms of such sale.
We may accept returns for account credit only. For this purpose we must receive the merchandise within 10 days from the date it was shipped to you. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or online store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at email@example.com OR firstname.lastname@example.org, a prompt response is assured to such mails.
We are not liable for any damages caused to the Product during return transit and the return shipping of the rug has to be beared by the customer only.
Our Terms And Conditions Pertaining To Returns And Exchange
If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is however subject to the following:
- Items should be returned unused and the rug should be tightly rolled back in its original packing. Returns that are damaged due to loose packing or soiled may not be accepted and may be sent back to the customer
- Unidentified returns may be returned to the sender.
- We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
- All custom made orders are non-returnable.
- If Product was purchased under Clearance Sale it cannot be returned
- You need to self-ship the product back to us at your expense.
- The shipping address for return is Ravisum Processing, H-54/55, Industrial Area, Panipat-132103